Resending a Lost Ticket or Confirmation Email

Overview

If an attendee loses their confirmation email, they can get their ticket resent in seconds — no account login required. They simply enter the email address they used when registering.

How Attendees Resend Their Ticket

1. Go to your event's ticket page — the link looks like completeevent.app/[org]/[event]/ticket (no confirmation code in the URL).
2. A Lost your ticket? form will appear automatically.
3. Enter the email address used at registration and click Resend my ticket.
4. If a confirmed registration is found for that email, the confirmation email — including the QR code and confirmation code — is resent within seconds.

The response always says "Check your email" regardless of whether the address was found, to protect attendee privacy.

Sharing the Resend Link

You can include the base ticket URL (without ?c=) in your event communications so attendees always have a place to retrieve their ticket. For example:

https://completeevent.app/your-org/your-event/ticket

For Organizers: Manually Resending

You can also look up any attendee in Registrations → List and resend their confirmation directly from their registration detail page.

Rate Limiting

To prevent abuse, the resend form is rate-limited to 5 requests per IP address per hour. Legitimate attendees will never hit this limit.