Terms of Service
Last updated: February 17, 2026
1. Acceptance of Terms
By accessing or using CompleteEvent ("the Service"), operated by CompleteEvent ("we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.
2. Description of Service
CompleteEvent is an event management platform that allows organizations to create events, manage registrations, schedule sessions, and collect abstract submissions. The Service is provided on a subscription basis with free and paid tiers.
3. Account Registration
You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.
4. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose
- Upload or transmit malicious code or content
- Attempt to gain unauthorized access to any part of the Service
- Interfere with or disrupt the Service or its infrastructure
- Resell or redistribute the Service without authorization
- Collect personal data of other users without their consent
5. Subscription Plans and Billing
The Service offers Free, Starter, and Pro subscription tiers. Paid subscriptions are billed monthly or annually as selected at checkout. Prices are subject to change with 30 days' notice. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.
6. Platform Fees
Free plans include a 3% platform fee on paid ticket transactions. Starter plans include a 1% platform fee. Pro plans include a 0.5% platform fee. Payment processing fees charged by Stripe are separate and apply to all paid transactions regardless of plan.
7. Content and Data
You retain ownership of all content you upload to the Service. By using the Service, you grant us a limited license to store, process, and display your content as necessary to provide the Service. We do not claim ownership of your event data, attendee information, or uploaded materials.
8. Data Protection
As an event organizer, you are responsible for complying with applicable data protection laws regarding the personal data of your attendees. You must have a lawful basis for collecting and processing attendee data through the Service. See our Privacy Policy for details on how we handle data.
9. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform scheduled maintenance with reasonable advance notice. We are not liable for temporary unavailability due to maintenance, updates, or circumstances beyond our control.
10. Limitation of Liability
To the maximum extent permitted by law, CompleteEvent shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.
11. Termination
We may suspend or terminate your account if you violate these Terms. You may close your account at any time by contacting us. Upon termination, your data will be retained for 30 days to allow export, after which it will be permanently deleted.
12. Changes to Terms
We may update these Terms from time to time. We will notify registered users of material changes via email at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
14. Contact
For questions about these Terms, please contact us at our contact page.