Team Members and Roles

Team Members and Roles

CompleteEvent lets you invite other people to your organization so they can help manage events. Each person gets a role that controls what they can see and do. There is no per-seat pricing, but each plan includes a set number of team seats: Free 1, Starter 3, Growth 5, and Pro and Enterprise unlimited.

Roles Overview

There are five roles in CompleteEvent:

• Owner — full access: manage billing, team, and all settings. Every organization has exactly one owner. The owner can transfer ownership to another team member.
• Admin — create and manage events, manage registrations, invite members, and change org settings.
• Member — manage events and registrations. Cannot change org settings.
• Viewer — read-only access to events and registrations.
• Check-in staff — event check-in and kiosk mode only. No access to settings, registrations, or reports. Ideal for volunteers or contractors who need day-of access only.

A practical guide to role assignment:

• Co-organizers who share equal responsibility for your events → Admin.
• Event coordinators who run individual events but should not touch billing or org settings → Member.
• Check-in volunteers on event day → Check-in staff.
• Speakers or observers who just need to see the schedule → do not invite them as team members; share the public event page and guide links instead.

Inviting a Team Member

1. Go to Organization Settings → Team.
2. Enter the person's email address and select their role.
3. Click Invite.

The invitee receives an email with a link to accept the invitation. If they already have a CompleteEvent account, clicking the link adds them to your organization immediately. If they do not have an account, they will be prompted to create one first.

Pending invitations appear under the team list marked “Invitation pending”. You can Resend or Revoke a pending invitation at any time. Invitations count toward your plan's seat limit.

Changing a Team Member's Role

Owners and admins can select a new role from the dropdown on the team member's row. The change takes effect immediately — the team member does not need to log out and back in.

Removing a Team Member

Click Remove on the team member's row. This revokes their access immediately. Any events or registrations they created are not affected — data is associated with the organization, not the individual team member.

Organization Settings

Organization settings are accessible from Settings in the account menu. Key settings:

• Organization name — displayed on confirmation emails and public pages.
• Organization logo — appears on confirmation emails and the public organization profile.
• Payment settings — connect or disconnect your Stripe account.
• Custom domain — if you want your event pages hosted on your own domain (Enterprise).

Audit Log

The audit log records significant actions taken by all team members in your organization. Open it from Organization Settings → Team → View audit log.

Actions recorded in the audit log include:

• Event created, duplicated, published, unpublished, archived
• Registrations cancelled or transferred
• Team member invited, role changed, or removed; invitations resent or revoked
• Ownership transferred

Each log entry shows the action, the team member who performed it, the affected resource, and a timestamp. The audit log is read-only and cannot be edited or deleted. It is retained for 12 months.

Note: The audit log is available on every plan, including Free. See Billing and Plans for plan comparison details.

Transferring Ownership

If you need to transfer the organization to a new owner (for example, if you are leaving the organization), go to Organization Settings → Team and click Make owner on the new owner's row. After transfer, your role changes to Admin. You will retain access unless the new owner removes you.