Frequently asked questions

Yes. Free includes Stripe payment processing at a 3% platform fee. Starter drops it to 1%, Pro to 0.5%. Attendees never see the fee — it's deducted from your payout automatically.

When you process a paid transaction through CompleteEvent — tickets, donations, raffle purchases, sponsorships, or shop orders — we charge a small percentage: 3% on Free, 1% on Starter, 0.5% on Pro. This is separate from Stripe's standard payment processing fee (2.9% + 30¢ per transaction). Free events and $0 transactions are never charged a platform fee.

Free events — any event with $0 transactions — have no platform fee on any plan. If you collect payment outside CompleteEvent and use free registration, no fee applies. Enterprise customers pay 0%.

Yes. Verified nonprofits receive 20% off all paid plans. Contact us at hello@completeevent.app with your EIN or charity registration number to apply.

No contracts, no annual commitments. You can cancel your subscription at any time. If you cancel, you drop to the Free plan — nothing is deleted.

Nothing is deleted. You drop to the Free plan features. All your data stays intact and you can upgrade again whenever you need to.

Yes. Group registration lets one person register up to 10 attendees in a single checkout — useful for teams, families, or company delegations. Each registrant gets their own confirmation email and QR code.

When an event reaches capacity, new sign-ups automatically join the waitlist. When a spot opens — due to a cancellation or a capacity increase — the next person on the waitlist is notified and given a time window to complete their registration. You can also manually promote waitlisted registrants from your dashboard.

Yes. Enable the registration approval workflow and new sign-ups enter a pending queue instead of being confirmed immediately. You can approve or decline with a note. For paid events, approved applicants automatically receive a Stripe payment link — no manual invoicing needed.

Yes, in two ways. You can create an invite-only ticket tier with a private access link, or enable the registration approval workflow so every application requires manual review before it's confirmed.

Yes. Create a virtual ticket tier and enter your Zoom, Teams, or Google Meet link. CompleteEvent automatically delivers the join link in the attendee's confirmation email and in their personal event guide — no manual sending required. For hybrid events, mix in-person and virtual tiers on the same event.

Yes. Duplicate any event to create a new instance with all settings copied — tiers, form fields, session structure, and branding. Edit the date and you're ready to publish. For external calendar sync, use webhooks to push new registrations into Zapier, your CRM, or any automation tool.

Yes. The CompleteEvent iOS app is available now on the App Store for Starter and Pro accounts. It adds offline QR check-in (works without Wi-Fi), push notifications, and a native attendee schedule view. Android is in development — for now, everything including check-in works in the mobile browser on any device.

No. Every attendee gets a unique link in their confirmation email. The QR code, personal schedule, event feed, and networking features all work in any mobile browser — no app download, no account creation. The iOS app is optional for attendees who prefer a native experience.

It depends on your event. Every attendee gets a unique link in their confirmation email — QR code, schedule, announcements, and networking all work in any mobile browser with no download needed. For simpler events, that's all they need. For complex multi-track conferences, you can encourage attendees to use the CompleteEvent app for a richer experience. Their choice, your recommendation.

Yes. On events with sessions, attendees can sign up for individual sessions and the app builds them a personal agenda. They can view it from their unique attendee link at any time.

You can broadcast real-time announcements to all registered attendees. Messages appear as push notifications in the app and in their attendee link experience — no email required.

Yes. CompleteEvent includes an attendee directory and networking features so attendees can find and connect with each other during the event.

Yes. CompleteEvent supports multi-track session scheduling with time slots, rooms, and speaker assignments. Attendees can sign up for individual sessions and build their own personal agenda.

Yes. You can open a call for abstracts, collect speaker proposals, score and review submissions, and accept or decline — all within CompleteEvent. No third-party tool needed.

Yes. A session feedback button appears for attendees at the halfway point of each session, so you capture ratings while the content is still fresh. Post-event surveys collect the overall experience after the event ends.

Yes. Accepted speakers can be given access to update their bio, headshot, and session description directly — without you doing it manually.

Every attendee receives a unique QR code in their confirmation email and in their attendee link. Any staff member with a smartphone can scan it using the CompleteEvent check-in view — no dedicated hardware, no app required for the scanner.

Yes. CompleteEvent has a kiosk mode that attendees can use to check themselves in at a shared device. Great for conferences and events with long check-in queues.

Yes. Your event dashboard updates in real time — you can see how many attendees have checked in versus registered, broken down by ticket type, at any point during the event.

Yes. Import existing attendee lists via CSV on any plan. Your data is always exportable: registrations, sessions, surveys, and finances — at any time.

You do. CompleteEvent never uses your attendee data for advertising, resale, or discovery. There is no algorithm-driven event feed that competes with your audience. Your registrant list is yours.

Yes. CompleteEvent uses Stripe Connect, which means ticket revenue flows directly into your own Stripe account at the moment of sale. CompleteEvent never holds your money.

Yes, on the Pro plan. You can serve your event registration page from your own domain (e.g., events.yourorganization.org) for a fully branded experience.

Yes. Email support is available on all plans. Pro includes priority support. We also offer hands-on event build-out and configuration services for teams that want help getting set up — contact hello@completeevent.app.

Yes. For conferences, galas, or complex multi-day events, we offer paid setup services where we configure your event, sessions, and registration form for you. Contact us to discuss.